Visibility
Blind — Discover problems too late. December surprises.
Reconstructing — Data extraction. Early dashboards. See the gaps.
Continuous — Real-time state. Exceptions surface early.
Embedded — Business answers questions about itself.
Trust
Broken — Blame after failure. Information hidden.
Testing — Data enables different conversations.
Building — Curiosity replaces accusation. Trust earned.
Established — Information flows. People step up.
Accountability
Confrontational — Blame meetings. No clarity.
Defining — Roles and expectations articulated.
Structural — Oversight exists. Exceptions governed.
Cultural — How we operate, not what's enforced.
Delegation
Impossible — Can't let go. Can't see.
Preparing — Capabilities being built.
Real — Diaz owns Ops. Rains owns Sales. Verified.
Confident — Lead by exception, not exhaustion.
Systems
Fragmented — Fleetmatics, SmartVault, spreadsheets.
Migrating — Google → M365. SharePoint custody.
Unified — Custom Interface live. Legacy replaced.
Intentional — Motive + QB + Custom. Nothing extra.
My Role
Holding everything — Single point of continuity. 🔴
Building foundation — Architecture explicit. 🟠
Transferring — Responsibilities delegable. 🟡
Optional — Engaged strategically. 🟢